Terms and conditions

Delivery:

We can delivery anywhere in the world

Shipping is £3.50 within the United Kingdom and £20 elsewhere unless otherwise stated.  Please provide a delivery address that will have somebody available to sign for deliveries.

Payment:

We accept Visa and Mastercard credit and debit cards.  We are unable to accept Amex.

Returns:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, and software products where the item has been unsealed.

To cancel this contract, please return stating reason as "Contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

Harwoods. St. James? Square, Yarmouth, Isle of Wight, PO41 0NS.

For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Faulty items:

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are faulty.

Delivery charges, packing and other services:

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase, there is a minimum handling fee of £5.00.